FAQ

If you order before 4PM (CET) on weekdays, your order will be shipped the same day. In most cases you will receive your order within 2-3 working days. However, this depends on the carrier.

You don’t pay any shipping cost in case you order over €50. Otherwise you pay €3,95 for shipping within the Netherlands and Belgium.

For international shipping see the ratings per country below.

At this moment we only ship to the Netherlands and Belgium. We’re expanding this soon! Sign up for our newsletter to be first informed.

At this moment we can deliver your order at a pick-up point.

It’s possible that your order has been delayed. If you have not received a track & trace code by email after 2 working days within placing your order, than please contact us at: Contact@ULTRAVIOLETlingerie.com

If you have received a wrong item, please contact us at: contact@ULTRAVIOLETlingerie.com and we will ensure that you receive the correct item(s) as soon as possible!

We accept creditcard (Visa or Mastercard) or IDEAL (Netherlands only).

No, it’s not possible to pay afterwords or pay by bank transfer at the moment.

No, it’s not possible to pay with a giftcard or Fashioncheque.

If an item does not meet your expectations, you can return an item and / or the entire order. Use the enclosed return slip and indicate which items you are returning. Put this receipt with the item(s). Make sure that the items are still in the original packaging with a price tag attached. You can return the order to the address below:

ULTRAVIOLET lingerie

Wagenstraat 25

3142CR Maassluis

The Netherlands

The costs of the return are for your own account.If you return the entire order, we will refund any paid shipping costs for the order.

Yes, return costs are covered by the customer.

The item(s) must be returned unworn, with the price tag attached and in the original packaging. We always check the items that are returned. If we have any doubts about one of these conditions, the return may not be processed.

If you have not received a return slip with your package, then please contact us: contact@ULTRAVIOLETlingerie.com

You can return your package to:

ULTRAVIOLET lingerie

Wagenstraat 25

3142CR Maassluis

The Netherlands

As soon as your return shipment is arrived, it can take up to 2 working days before we have processed your return. Once your return has been processed you will receive an email from us. It will take up to 5 working days before the money is on your bank account.

You will receive an email from us as soon as we have processed your return. You will not receive an email from us once your package has arrived.

It’s not possible to exchange an item. If you want a different size or color of an item, you must first return the item and re-order the desired item.

If you are not sure which size to order, then please view our size measurement page. Here we explain exactly how you know what your size is. Click here to view the size measurement page. Do you still need some extra advice? Don’t hesitate to contact  us at: contact@ULTRAVIOLETlingerie.com

We recommend that you always wash bras on a hand wash. With a hand wash the cups of the bra stay in shape longer and you have a small chance that the bwire will come loose. If you do put your bra in the washing machine, always put your bra in a laundry bag!

We cannot guarantee that an item or size will be back in stock. So keep an close eye on our webshop! Or contact us at: contact@ULTRAVIOLETlingerie.com

We do our best to ship our items as well as possible. We are very sorry if something is not as you expected. Contact us via: contact@ULTRAVIOLETLINGERIE.com and we will look for a suitable solution.

When purchasing items at our webshop, the legal guarantee applies. Legal guarantee means that you are entitled to a good product. The ULTRAVIOLET webshop uses a warranty period of 6 months after purchasing the product.

You can redeem the coupon code on the shopping cart page, the first page in the checkout process. You can use a maximum of one coupon code per order.

You can only use one coupong code per order. First check whether you meet the right conditions, such as minimum order amount, the right items or if the discount code has not expired. If this is the case, but the discount code still does not work, then please contact us at:contact@ULTRAVIOLETlingerie.com

If you create a ULTRAVIOLET account you can easily view your order history, place an order faster and stay up to date with the latest news and exclusive offers.

Creating an account is very easy. Click on “My account” and click on Create account. Enter the required data here to register.

If you wish to delete your account, then please send an email with your account details to: contact@ULTRAVIOLETLINGERIE.com. Then we ensure that your account including all your data is deleted.

If you sign up for the ULTRAVIOLET newsletter, you will be the first to be informed about our new collection(s) and you will receive a good dose of weekly inspiration. You will also receive exclusive offers and invitations for member-only events. You don’t want to miss this! Click here to sign up!

If you no longer wish to receive our newsletter, you can click on ‘unsubscribe’ at the bottom of each newsletter to unsubscribe immediately.

If the answer to your question is not listed in this FAQ? Then you can always contact us at. Check out our contact page for all our contact details here. Or send us an DM on Instagram. Click here to go to our Instagram page.